BPS - Service Desk Teams Calling System
We have gone with Teams system for the BPS Service Desk team.
There is simply an BPS Auto Attendant number which is the main number to give out to users/clients etc as this will then hit the BPS Call Queue and ring out to every member on the list.
The Auto Attendant is needed in order to configure Out of hours, voicemail etc.
The Call Queue is needed to control the calls to the service desk team
When a member of the BPS Service desk needs to call out then it will call from the main number as long as they select "Call as".
JCA - BPS Helpdesk AA - 020 4591 5126
This is number to give out
JCA - BPS Service Desk Call Queue - 020 3103 6983
Do not give this number out
How to add users to BPS Helpdesk Call Queue
- Add users into "BPS - SD Members" Group
- Navigate to Teams Admin Centre - https://admin.teams.microsoft.com/users and enable "Enterprise Voice".
- Assign the "Shared calling Policy" and "Shared Calling Voice Routing Policy" to the user and click "Apply".
- It will now allow the user to call from the "BPS Helpdesk" number